Hi,
I'am Cynthia
Software Developer
Contact
About
I'am Cynthia Nekesa
A highly motivated individual passionate about impact with proven experience in computer networking, technical support, sales, customer care, volunteering, and mentorship. I aim to solve the most pressing challenges, especially in education, climate change, and gender equity in Africa, using technology. I am currently pursuing an honors degree in Software Engineering.
Experience
Technical Support Intern
Kenya Revenue Authority, Malaba, Kenya
January 2022- March 2022
- Installed and configured computer hardware operating systems and applications.
- Monitored and maintained computer systems and networks in both Kenya and Uganda.
- Took the staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
- Troubleshoot system and network problems, diagnosed and solved hardware or software faults
Customer Support Representative
Keninet Solutions, Nairobi, Kenya
January 2021 – April 2021
- Resolved customer complaints physically and on calls promptly and also kept records for service improvement.
- Responded to customer requests on internet installation.
- Established good rapport with internet users.
- Implemented strategies that ensured customer satisfaction and retention.
Cashier
Sidai Supermarket, Kigali, Rwanda.
January 2019- August 2019
- I increased supermarket sales from 50% to 70%.
- I ensured the pricing of goods was standard.
- Recorded daily sales and expenses.
- Maintained stock balance and good customer delivery.
Education
B.A Software Engineering
African Leadership University, Kigali, Rwanda
September 2022-Present
- Relevant coursework:
- Api
- Firewall
- Python
- SQL
- Databases
- HTML, CSS, JavaScript
Bsc.Telecommunication and Information Engineering
Jomo Kenyatta University of Agriculture and Technology,Kiambu,Kenya
September 2019 – On Hold
- Relevant coursework:
- Computer Hardware
- Computer Networks
- Electrical Engineering
- Automation
- Operating Systems
- Programming
Skills
Front-End Development
Backend Development
Computer hardware
Computer Networking
Robotics & IoT
Mentorship
Customer Representative Management
Basic Data Entry
Agricultural Management
Project Reviewing
Basic Digital Marketing
Softskills
Leadership
Dev Projects
